Refund policy

Last updated: October 21, 2026

Thank you for shopping with Petguise! Please review our return and refund policy before placing your order.

Returns & Exchanges

Due to the seasonal nature of our Halloween products, we do not accept returns or exchanges for changes of mind, incorrect size selection, or personal preference.

This does not affect your rights regarding damaged, defective, incorrect, or otherwise nonconforming products under applicable law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at support@petguise.store as soon as possible.

Include your order number, a description of the issue, and photos if available.

We'll review your request and arrange an appropriate resolution, such as a replacement or refund.

How to Request a Return

If a return is necessary, we'll provide instructions and the appropriate return address. Please do not send items back without contacting us first.

Missing or Delayed Orders

If your order is missing or significantly delayed, please contact us so we can investigate.

If an order cannot be fulfilled or a refund is required under applicable law, we'll arrange the appropriate resolution.

Order Cancellations

If you need to cancel your order, contact us as soon as possible. Once processing or shipment has begun, cancellation may not be possible, except where required by applicable law.

Refunds

Once a refund is approved, we'll process it to your original payment method as promptly as possible.

Your bank or payment provider may require additional time for the refund to appear.

Contact Us

For returns, cancellations, refunds, or questions, contact us at support@petguise.store.

This policy does not limit any rights you may have under applicable consumer protection laws.